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Introduction

We (USONYX Pte Ltd) are committed to providing reliable and convenient billing system using latest billing automation technologies. Clients are expected to keep their account information up to date at all times. To facilitate this, all clients are provided with access to our online billing system at: Client Billing Login. USONYX billing system is primarily automated. The only manual billing performed is when an account has gone into suspension or if a customer needs special attention. Because of this setup, it is important to understand how this system works, and how it might affect operation of your hosting subscriptions.

Contract cycle and billing

Billings are performed once per contract cycle. Depending on a hosting plan, USONYX offers the following contract cycles: 1 month, 3 months, 6 months, 12 months and 24 months contracts. Any customer with multiple hosting subscriptions may have separate billing days for each subscription. If you would like to consolidate those into a single billing date, please contact USONYX billing department.

Payment via Credit Card

USONYX accepts payments via Visa and MasterCard. If you provide us with your credit or debit card information, you authorize USONYX to automatically charge the card listed in your account for any fees due on your account, such as: renewal fees, upgrade fees and other billable items. Recurring fees will be charged to the credit card number listed in your account until you remove your credit or debit card information or cancel your account. All charges made to your credit card will be posted from “WP-USONYX.NET WEBHOST” on your credit card statements.
To remove credit card information, please download the “Credit Card Details Removal Form” provided online at: HERE.
Complete and fax it to: +65 6509 0055.

Recurring Billing

All accounts are set up on automated recurring billing. Your credit card will be automatically charged to renew your contract cycle at the end of each contract cycle. If you do not wish to renew your contract, you must notify USONYX Billing Department by writing to billing@usonyx.net to request for termination of services prior to the end of you contract cycle.

Credit cards will be automatically charged prior to services being rendered and prior to the renewal date for services. In the event of a charge back, USONYX will immediately suspend all services to client until such time as full payment is received in addition to a SGD$20.00 charge back fee and a SGD$50.00 account reactivation fee.

Other Payment Methods

USONYX accepts payments by bank transfer, personal check, company check, and PayPal. All funds must be payable in Singapore dollars. USONYX does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.

Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing four (4) days rectifying the situation. If within the four (4) days the customer fails to pay all service fees, including a SGD$50.00 account reactivation fee and a SGD$30.00 returned check fee, customer’s subscsription will be permanently canceled. Cancellation includes the removal of all files on the account.

Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur: The card has expired; The card declines the charges; The card is reported lost or stolen; The card is declared invalid. USONYX will charge the credit card on file on the recurring billing date. If a credit card payment fails, the customer will be sent an e-mail notice allowing four (4) days to rectify the situation either with a new payment method or by updating the credit card. If the card still does not accept our charge and no other payment has been received within four (4) days from the recurring billing date, the subscription will be suspended seven (7) days after the renewal date. The customer will have the option of reactivating the subscription after paying the full amount of the invoice due. An additional fee of SGD$50.00 will be assessed for reactivation. The reactivation fee is non-negotiable. Upon suspension of the subscription, USONYX will send an e-mail suspension notice to customer. If payment, including reactivation fee, is not received within seven (7) days of the deactivation notice, the subscription will be permanently canceled. This includes the removal of all files that may remain but does not alleviate client’s payment obligations under the hosting agreement.

Late Check/Non-Payment

If payment has not been received by the date of renewal of a subscription, the subscription will be suspended without exception. Upon suspension, USONYX will send an e-mail suspension notice to customer. The customer will have the option of reactivating the subscription after paying the full amount of the invoice due. An additional fee of $50.00 will be assessed for reactivation. The reactivation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of subscription suspension, the subscription will be permanently canceled. This includes the removal of all files that may remain.

Invoices

USONYX does not mail hard copy of invoices or statements. Statements can be viewed and printed from the Client Billing Login at: https://billing.usonyx.net/clientarea.php

Account Re-Activation

Once a payment has been made on the overdue invoice the subscription will be re-activated within 12 hours of the payment except renewal of domain may take up to 72hours including propagtion if it’s within 120 days after its expiration, otherwise redemption fee is applicabled.

Updating your Billing Information

You can update your billing and personal information online at Client Billing Login.

Out-of-Date Records

Periodically it may become necessary for USONYX to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. USONYX is not responsible for actions that are taken as a result of a customer’s failure to respond to USONYX notices.

Customer Liability

USONYX shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with USONYX products and service.

Billing Department Operational Hours

USONYX Billing Department operates during office hours: Monday – Friday 10am – 6pm except Public Holidays. Payments made after 6pm for the day will be processed on the next business day.

Policy Modification

USONYX reserves the right to add, delete, or modify any provision of this Policy at any time without notice.