VPS Service Level Agreement

  • Price
  • Security
  • Making operating system more secure with numerous actions such as configuring system and network components properly, removing unnecessary applications/services and applying the latest patches (one time for initial setup).OS Hardening1
    (requires CentOS Linux with cPanel)
  • Mod_security is an module that helps to protect your website from various attacks. It is used to block commonly known exploits such as code injection attacks.Mod_Security Web Protection Module1
    (requires CentOS Linux with cPanel)
  • Host-based firewall that can restrict incoming and outgoing network activity for that host only. It can prevent a host from becoming infected and stop infected hosts from spreading malware to other hosts.Anti Threat Software Firewall
  • DDoS Protection
  • Active mitigation within seconds with real-time, always-on protection against DDoS attack.Proactive Monitoring & Protection
  • Bad traffic is filtered and cleaned to ensure your site’s accessibility throughout the duration of DDoS attack (up to 24 hours per month)DDoS Mitigation
  • Application / Installation
  • Install third party applications.Applications Installation2
  • Manage and deploy patches and updates to third party applications.Applications Patch Management2
  • Linux/Windows operating system initial installation (one time for initial setup).OS Installation3
  • System Tasks
  • (Upon request, one time installation for intial setup):
    • Ioncube loader
    • ZenOptimizer / ZendGuard
    • suPHP/fastCGI
    • ffMPEG
    • Memcache
    • APC
    Custom Component Installation3
  • Optimize VPS configuration for better performance (one time for initial setup).VPS Performance Tuning3
  • Additional cPanel Support
  • Linux, Apache, MySQL, PHP initial installation (one time for initial setup).LAMP Installation5
  • Upgrade Linux, Apache, MySQL, PHP version (upon request).LAMP Upgrade5
  • Fine tune Linux, Apache, MySQL, PHP performance (one time for initial setup).LAMP Tuning5
  • Our support team will perform complete setup and configure cPanel/WHM (cPanel license required)cPanel Initial Setup5
  • Apache (Web) and Exim (Mail) configuration updates (one time for initial setup).cPanel Hardening5
  • Monitoring
  • Keep track of the accessibility to your server.Ping (Uptime) Monitoring
  • Offers you with real time information about your bandwidth usage through MRTG traffic monitoring tool.Bandwidth Usage Monitoring
  • Monitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP,POP3, IMAP services.Service Monitoring
  • Remote Backup & Restore
  • Daily full backup securely stored in a remote server. R1Soft Daily Off Server Backup6
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
  • Support
  • Round-the-clock technical assistance through helpdesk support tickets.Online Ticket Support
  • Technical assistance through phone during business hours on weekdays.Phone Support
  • OUR PLAN

  • S$150/month
  • -
  • -
  • Optional Addon
  • 24 Hours x 7 Days
  • 9am - 5pm
    (Mon - Fri)

Product Disclaimers

  1. OS Hardening service and Mod_Security apply to CentOS Linux with cPanel only.
  2. Free support for installation, patching, and version updating to third party applications is not provided.
  3. OS installation, custom component installation and server tuning are performed only one time during initial setup.
  4. Data migration is performed only one time upon request.
  5. cPanel and LAMP services support apply to CentOS Linux with cPanel only. cPanel initial setup, cPanel hardening, LAMP installation and tuning are performed only one time during initial setup.
  6. R1Soft Backup offers daily backup from 14 days to 60 days retention, depends on subscription plan you choose. Restoration of an effective backup depends on available up to date copies of the data being held on R1Soft Backup server.