Usonyx Web Hosting Unlock the Full Potential of Your Online Business
OWN A COMPANY EMAIL ADDRESSES
CREATE A WEBSITE EASILY
SERVER HOSTED IN SINGAPORE
RELIABLE TECHNICAL SUPPORT
WEB CONTROL PANEL, cPanel
Terms And Conditions
- Servers are hosted in Singapore Data Center.
- Pricing include Basic Managed service only.
- Hosting will run instantly upon receipt of payment made via Credit Card/Paypal.
- Setup fee is NOT refundable.
- You do agree to our terms of service available here.
- Usonyx reserves the right to amend the Terms and Conditions without any prior notice.
Frequently Asked Questions
Q1. Do you support Microsoft SQL Server Database? If yes, which version?
Yes, we support MSSQL Server 2012.
Q2. Will I get root access to my own server?
Yes. You will have the root access and total control of your own server.
Q3. Where is my server hosted?
Your server will be hosted in Paya Lebar, Singapore Data Center (SGCS2).
Q4. How long does it take before my server can run in full action?
It depends on the dedicated server package that you purchase. Instant dedicated server will be ready within ONE working day (terms and conditions apply) whereas other dedicated server setup will take 3 – 14 working days depending on the hardware availability.
Q5. If I have complete control of my server, can I have adult content in my website?
Yes. But the adult contents need to be legal.
Q6. Do you provide any type of support for this plan?
Yes. We offer Free 24 x 7 x 365 First Level Technical Support. Our support team is working on shifts 24 x 7 x 365 including public holidays and is ready to assists you any time. Our Support Team can be reached by creating a Helpdesk Ticket at http://support.usonyx.net
Q7. How can I maintain the server?
You will be given a Remote Desktop login for Windows server and SSH Login for Linux server.
Q8. Can I visit the data center for application maintenance?
No. Visitors are strictly forbidden in data center.
Q9. Who should be held responsible should there be a hardware failure?
Usonyx will take full responsibility and replace all hardware failures (if any), free of charge.
Q10. Can I own the server after hosting it for a certain period?
No. The server is owned by Usonyx.
Q1. Do you offer any demo or free trial period?
No, we do not provide any demo or free trial.
Q2. How many website pages can I have?
You can choose to have either 4 pages, or 8 pages for your website.
Q3. Can I upgrade to another plan later?
Yes, you may upgrade to 8-page plan if you choose the 4-page now.
Q4. How many times can I request to make amendment(s) on the draft website?
One (1) time only.
Q5. Do you manage the websites on behalf of your customers?
No, we do not offer such service at this moment.
Q6. When can I receive my draft website?
Customers can expect to receive the draft website 7 days after purchase confirmation.
Q7. In how many days should I inform Usonyx about the changes required after the draft website is done?
After receiving the draft website, you must inform Usonyx of all the changes required within 7 days. If request for changes is not received in 7 days, we regret that no more changes will be entertained.
Q8. When can I receive the amended website?
Within 7 days upon receiving your request for changes.
Q9. How many layouts I can choose for my website?
You can only choose one (1) layout from all the available themes.
Q1. What are the available payment methods?
You can choose to pay via Credit Card, Bank Transfer or Cash Deposit (at machines).
Q2. Can I pay by cheque?
Yes, you can. Kindly take a photo of the cheque, and email to us after payment is made.
Q3. When will my hosting be completely setup after payment is made?
Your hosting/VPS/Instant Dedicated Server will be setup within 24 hours after payment is received.
*Please note that for server plan with add-on or ad hoc features, setup will take 3 – 7 working days.
Q4. What should I do when my hosting plan (Dedicated Server, VPS, Hosting etc) or domain is expiring soon?
We will send a renewal invoice to your primary email. You can log into the client area control panel to renew your hosting with one of the payment methods available. Service/domain will be renewed upon receipt of payment.
For more information, please refer HERE.
Q1. Do I need a VPS?
Whether you have outgrown shared hosting or are looking for an affordable alternative to dedicated server hosting, there is a good chance that a virtual private server will fit your needs and your budget better than any other hosting solution. USONYX makes the most sense for those in search of a reputable VPS hosting provider: we have been around for a longer time than most, we have an infrastructure which will scale to your needs, and we stand behind our service. Take a look at the affordable VPS hosting plans we offer – you will be hard-pressed to find a better value and variety of VPS hosting options anywhere else.
Q2. Do you offer a trial period or demo?
No. We do not provide trial period or demo.
Q3. How long will it take to set up my account?
Generally, your VPS hosting account will be provisioned and ready to use in couple of hour after you have made payment for your order successfully. If your order is flagged by our fraud prevention system, our billing department will contact you within 48 hours to approve your order and complete the account creation process.
Q4. What is VSwap?
The new CentOS 6 OpenVZ kernel has a new memory management model, which supersedes User beancounters. It is called VSwap.
When the Guaranteed Ram limit is reached, memory pages belonging to the container are pushed out to so called virtual swap (vswap). The difference between normal swap and vswap is that with vswap no actual disk I/O usually occurs. Instead, a container is artificially slowed down, to emulate the effect of the real swapping. Actual swap out occurs only if there is a global memory shortage on the system.
Q5. How is bandwidth usage calculated?
Upstream and downstream bandwidth which leaves USONYX’s datacenter is tracked and aggregated for all IP’s registered to your account.
Q6. Can I upgrade to another plan later?
Yes. At our client control panel, it allows you to upgrade your plan at any time. Upgrades are carried out instantly in the VPS environment, allowing you to scale your VPS hosting plan to accommodate your needs.
Q7. Can I choose other control panel instead of cPanel/WHM?
Yes. Our VPS supports both cPanel and Plesk panel.
Q8. Can I remove cPanel/WHM or Plesk Panel?
Yes! However, there’s no refund of the unused license.
Q9. Can I choose other Linux instead of CentOS?
No! As of now, we only provide CentOS. However, there’s a choice of operating system if you opt for our cloud server.
Q1. How many years of experience do you have in providing website hosting services?
We have been in the website hosting business since 1997.
Q2. Where are your servers hosted?
Our servers are hosted in Pacnet Singapore Data Center (SGCS2), Singapore.
Q3. Do you provide any guarantee?
Yes. We offer a 30-Day Money Back Guarantee, 99.5% Server Uptime Guarantee and 99.9% Network Uptime Guarantee for new web and email hosting users.
Founded in Singapore in 1997, the company’s principle is to provide the best web hosting solutions to government sector, Enterprise/Corporate users as well as SMEs. Usonyx Dedicated Servers are hosted at Pacnet Singapore Data Center (SGCS2), an advanced co-location facility within Singapore’s data centre hub.
24/7 Singapore Local Support
Trained, in-house experts are here to help 24/7. Our robust help center includes guides, video tutorials and more.
Reputable and Reliable
We provide web hosting services in Singapore for over 18 years. Trusted by more than 10,000 clients worldwide.