Dedicated Server Service Level Agreement
- OS Hardening service and Mod_Security apply to CentOS Linux with cPanel only.
- eXploit Scanner requires CentOS Linux with cPanel.
- OS installation, custom component installation and server tuning are performed only one time during initial setup.
- Data migration is performed only one time upon request.
- cPanel and LAMP services support apply to CentOS Linux with cPanel only. cPanel initial setup, cPanel hardening, LAMP installation and tuning are performed only one time during initial setup.
- cPanel Backup setup is done only one time during initial setup, subject to disk space available.
- R1Soft Backup offers daily backup from 14 days to 60 days retention, depends on subscription plan you choose. Restoration of an effective backup depends on available up to date copies of the data being held on R1Soft Backup server.