Dedicated Server Service Level Agreement

  • Manage Network Infrastruture
  • Manage Hardware Issues
  • Basic Monitoring
    (Network and Server)
  • Operating System Install
  • PLESK/cPanel Initial Setup
    (if there is)
  • OS Updates & Patches
  • Server Antivirus protection
    (Applicable for Windows server)
  • 24/7 Technical Support
  • Web Control Panel Support (PLESK/cPanel)
  • Control Panel Updates & Patches
  • Control Panel Support
  • PHP, ASP, MySQL, FTP, DNS, Mail Support
  • Web Server Support
    (IIS/NGNIX/Apache)
  • LAMP installation/Update/Patching
  • DDoS Protection
  • Proactive Monitoring & Protection
  • DDoS Mitigation
  • System Tasks
  • System/Server Administration Support
  • Custom Component/Application Installation
  • VPS/Server Performance Tuning
  • Monitoring
  • Bandwidth Usage Monitoring
  • Advanced Server Monitoring
    (HTTP/HTTPS/FTP/SSH/MYSQL/SMTP/POP3/IMAP services.)
  • Remote Backup & Restore
  • R1Soft Daily Off Server Backup
  • - 14 Retention points
  • - Restore backup for data loss incident
  • - Recover hacked or malware infected website
  • Self Managed
    (Basic Managed)

  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • No
  • Helpdesk/Email Only
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • Managed

  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Helpdesk/Email/LiveChat/Phone
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • 4 hours/month
  • Looking to have a third party tool installed on your server? Yes, we will put the best efforts to install third party tool on your server, even if we've never worked on that. Our team will put the best efforts for the installation of such applications, programs or softwares. Configuring them and further troubleshooting is the customer's responsibility. Every month, total 2 hours of free admin work is offered for third party tools installation. Unused admin work hours cannot be carried over from month-to-month.Included
  • Included
  • Yes
  • Yes
  • Yes
  • Included
  • Included
  • Included

Product Disclaimers

  1. OS Hardening service and Mod_Security apply to CentOS Linux with cPanel only.
  2. Free support for installation, patching, and version updating to third party applications is not provided.
  3. OS installation, custom component installation and server tuning are performed only one time during initial setup.
  4. Data migration is performed only one time upon request.
  5. cPanel and LAMP services support apply to CentOS Linux with cPanel only. cPanel initial setup, cPanel hardening, LAMP installation and tuning are performed only one time during initial setup.
  6. R1Soft Backup offers daily backup from 14 days to 60 days retention, depends on subscription plan you choose. Restoration of an effective backup depends on available up to date copies of the data being held on R1Soft Backup server.